5 Pros to Adopt AI Video Analytics in Hospitality Industry
Spending time in hotels and feeling safe with the latest video management technology.
Lately, more and more hospitality venues are reopening and restarting their operations to bring back their guests with the most welcoming, and comfortable experience, regardless the purpose of the stay is for leisure or work. But are hotels and resorts as safe as people thought supposed to be?
Madeleine Beth McCann (born 12 May 2003) disappeared on the evening of 3 May 2007 from her bed in a holiday apartment at a resort in Praia da Luz, in the Algarve region of Portugal. The McCanns were marked as suspects in September 2007, which was lifted when Portugal’s attorney general archived the case in the next year for lack of evidence.
The parents continued the investigation using private detectives until Scotland Yard opened its own inquiry, Operation Grange, in 2011. The senior investigating officer announced that he was treating the disappearance as “a criminal act by a stranger”, most likely a planned kidnapping or burglary went wrong.
The Daily Telegraph described the disappearance as “the most heavily reported missing-person case in modern history”. This missing child incident attracted sustained international interest and saturation coverage in the UK reminiscent of the Death of Diana, Princess of Wales, in 1997. Madeleine Beth McCann’s whereabouts remain unknown until today, and German prosecutors in 2020 have stated that they assume that she is no longer alive.
During the summer of 2020, a man has been arrested after walking into a hotel room and attempting to kidnap a child right from the mother at Tampa Bay in Florida. According to the Hillsborough County Sheriff’s Office, the suspect walked in and picked up the child in front of the mother before she jumped up and was able to gain control of her child again causing him to walk out of the door.
Occurred earlier in another case in the same state, another man, accused of attempting to kidnap a 4-year-old child that was sitting next to two other siblings on the bed of a hotel room at the Hampton Inn, was thwarted by bystanders and an off-duty sheriff’s deputy.
Tampa police said the motivation for the two attempted kidnappings was unclear, and both kidnappers were not known to the victims, the Times reported.
It is always “people” that cause the most safety concern whenever we stay out of our own homes. In the hospitality industry includes hotels, motels, and resorts, common areas such as entrances, lobbies, pool decks, ballrooms, bars, restaurants, emergency exits, and parking lots are crucial and required strategically installed security camera systems to provide owners and managers peace of mind knowing their guests and employees are safe.
As the safety of the hospitality business has taken on a whole new meaning after the COVID-19 pandemic, a robust video surveillance system embedded with video analytics functions powered by Artificial Intelligence technology is capable to help physical security teams do more with less.
The cutting-edge searching engine of SkyREC AiMS (Autonomous Intelligent Management System), driven by deep learning AI video analytics is allocated to saving the max human efforts, SkyREC Appearance Focus filters hours of security videos within milliseconds to quickly pinpoints the target object to a specific person or vehicle based on the appearance conditions of interests.
Whether the search conditions of the target’s appearance are by choosing physical descriptions, uploading a picture, or saving a bookmark image directly from the recorded videos, SkyREC Appearance Focus quickly digs up through video footage collected from cameras and reports the route or last-known location of the target objects. SkyREC Appearance Focus depends on its robust video analysis technology to raise the video security management from reactive to proactive by improving the incident response and post-event investigation efficiency.
▸ COVID-19 Prevention
With its Object-focused video analytics engine, SkyREC AiMS allows users to rapidly gather extensive video security insights from the existing IP cameras at the reception, check-in, and check-out areas, to help ensure proper procedures are being followed to reduce the risk of COVID-19 transmission.
Intelligent video analytics based on face, human, or vehicle recognition in real-time helps hospitality staff track occupancy, prevent overcrowding, and ensure social distancing compliance.
▸ Potential Threat Detection
By presetting a watchlist or blacklist of suspects, as soon as their faces are detected on cameras when entering hotels, the security staff will receive a real-time alert from SkyREC AiMS AI Server. In another case, when AiMS detects people with weapons, such as a gun, knife, or bats, etc., the system will send out the alert notification immediately to the security operators for taking quick action to prevent tragedies.
If unfortunately, an emergency incident occurs, for example, a child or an adult gets kidnapped from a hotel room, SkyREC Appearance Focus enables the police or hotel security managers to quickly mine through video footage collected from cameras, rapidly dig out the suspect based on the impression of the victim(s) or witnesses nearby to reveal the route or last-known location of the target objects for action.
▸ Restricted Area Protection
In the hospitality industry, guests or people often attempt to enter the facilities during off-hours or enter the staff-only area by accident or on purpose. Cases like children accidentally falling into the pools without adults nearby occurred from time to time.
By using SkyREC Object-focused video analytics for people or face recognition, certain areas in specific time periods are monitored in real-time by the system autonomously 24/7. It not only supports the physical security teams to be free from the non-stop staring at the monitors but also achieves security management with even higher efficiency.
▸ Parking Management
Since people who do not stay at the hotel may follow the hotel customer to park their cars at the hotel parking area, then sneaking into the hotel to cause potential danger, it is crucial for the hotel to maintain a customer license plate database in the system, detect and analyze people’s behaviors when they appear in the parking lots.
SkyREC Appearance Focus can easily detect people, faces, and vehicles both during the daytime and even at night to empowers the security managers or hotel managers with simultaneous monitoring as the target appears or speed up the post-event investigation by locking down the target objects within milliseconds.
▸ People Flow Monitoring
Usually, there are a lot of different facilities in the hotel, and it might be difficult to collect data on the number of people that visit each facility, such as the peak hour, and frequencies of visits. Those data, on the other hand, is essential for hotel optimization nowadays.
With SkyREC AiMS, hotel owners or managers can make good use of Business Intelligence with ease by using intuitive online data analytics. By discovering the analyzed guest traffic visiting during open hours, hotel operation teams can therefore provide better services, implement better management, and optimize an ultimate hotel experience for their guests.
